Got a question? We’ve got the answer!
look through our FADQ’s (frequently asked dogcity Questions)…
WHY DOES MY DOG HAVE TO BE DESEXED?
In line with new, local government policy (under the Dog and Cat Management Act), all dogs OVER THE AGE OF SIX MONTHS are required to be desexed before prior to attending daycare.
Can I get a desexing exemption from my Vet? In some very rare cases, a medical exemption may be considered whereby a genuine medical condition prevents the timely desexing of a dog. These cases are only considered after consultation with the dog’s Vet and our consultant Veterinarians, and alternative forms of sterilisation may be required prior to enrolment. Examples of genuine medical conditions that warrant exemption are: Conditions of the liver and kidney which may prevent the use of anaesthetic, high-grade heart murmur, Von Willebrand disease. Recommendations for delayed desexing on the grounds of ‘breed’ or ‘growth’ will not be considered for medical exemption.
We understand that in some instances it may be recommended by your Veterinarian to delay desexing, and that’s fine with us, we’re more than happy to wait until your dog is desexed for them to enrol and play with us!
(No alternative forms of contraception or sterilisation are accepted in lieu of desexing).
DOES DAYCARE TEACH MY DOG HOW TO SOCIALISE?
The short answer - no.. unless you have a puppy of course, in which case, the answer is a big, furry, yes!
Think of doggy daycare like the deep end of a swimming pool; to be able to swim in the pool, you've got to already know how to swim. If you're not already a competent swimmer, the pool might be a little overwhelming, and you should probably start at the shallow end, or even in the baby pool.
If you're curious to know if your dog will be suitable for daycare, call one of our facilities and our staff will be more than happy to guide you through some specific questions.
WHAT KIND OF VACCINATIONS DOES MY DOG NEED TO ATTEND DOGCITY?
All dogs who attend Dogcity Daycare most have a FULL C5 (inclusive of Canine Cough) Vaccination. The number of Vaccines that your dog receives in order to reach a full C5 varies between Veterinary clinics. All dogs in our care are up to date with their C5 vaccination, and proof of current vaccination is to be provided in the form of a Veterinary certificate annually, and is added to the dog's file. Titre Tests are also acceptable whereby clinical paperwork is provided as evidence of immunity. No alternate forms of vaccination are accepted (e.g. homeopathy).
HOW DO YOU MAKE SURE ALL OF THE DOGS GET ALONG?
Our staff undergo regular and constant training with leading industry professionals, ensuring that we are always at the forefront of current research and best practice when it comes to dog behaviour. We are literally trained and experienced in facilitating safe dog socialisation, interaction and play.
Not every dog is suitable for the daycare environment (which is totally okay), and all dogs are screened, assessed and monitored during their first day trial and all subsequent visits.
It is important to remember that dogs, like humans, don't have a desire to be friends with every single other dog they meet, so our facilities are set up in a way that allows dogs to interact with 'friends' who they enjoy spending time with, while also offering quieter play pens where dogs can take a break from the bouncing and chasing.
WHY DOES MY DOG HAVE TO BE IN AS EARLY AS POSSIBLE ON THEIR FIRST DAY?
We've been doing doggy daycare for a long time, and our experience has taught us 'the earlier the better'. By bringing your dog in nice and early on its first day, you are ensuring that we are setting your dog up positively and with the best possible chance of settling in and having fun.
Imagine walking into a room full of extremely excited people who all want to talk to you, but you don't know any of them? Overwhelming - huh? We believe that coming into daycare later in the day has a similar effect on our dogs.
IS DOGCITY DAYCARE 'FORCE-FREE'?
Dogcity Daycare is proud to be a member of the Pet Professional Guild of Australia. The PPGA is the association for force-free pet professionals. Supplementary to this, the Dogcity staff also undergo regular dog behaviour and management training with force-free professionals and Animal Behaviour Consultants.
HOW DO YOU DECIDE WHAT PLAY PEN THE DOGS GO INTO?
We have HEAPS of play pens in each of our facilities. Each morning, all of the pups who walk through our doggy door are assessed on their size, temperament and energy level. We factor in whether or not your dog has exercised, how many days it spends with us during the week, any changes in the home environment, and the placement of siblings, amongst other things. Then using all of this information we are able to determine which play pen is best for your pup.
We assess based on a combination of both size and energy, so it is not unusual for dogs of slightly different sizes to be grouped together.
HOW DO YOU KEEP YOUR FACILITIES FREE FROM GERMS?
When you work with dogs, cleaning is just a fact of life, and our staff at Dogcity Daycare are CONSTANTLY cleaning (in-between playing with all of our furry friends, of course!). Our facilities are fitted with state of the art, vinyl epoxy, non-slip, non-porous flooring... in our speak, that means no germs can get into the flooring and stay there. Every single day we use a combination of bleach, as well as F10 and Trigene which are Veterinary grade cleaning products supplied by our Veterinary friends.
DO YOU FEED THE DOGS?
You’re not yourself when you’re HANGRY, and for some dogs, they feel the same! Dogs can become tired and irritable if they get hungry, and for those dogs we recommend a lunch meal. If necessary, owners can either supply their dog’s regular food, or purchase one of our ‘doggy lunches’ for only $4.99.
We are proud to offer delicious – so the dogs tell us! – chicken or kangaroo casseroles, thanks to our friends at ‘Doggy Grub’ for our doggy friends to devour during their time with us. The meal is portion controlled so as to alleviate those feelings of hunger, but not fill the stomach, so that the dogs can go back to playing without added risk of an upset tummy or bloat.
Any dog who has lunch with us is offered a lunch break in a separate play pen, with a team member to have as their ‘date’. Our team member will offer your dog it’s food via one of our many enrichment games, try to snap a photo of your dog eating for us to send to you, and then sit with your dog while their tummy settles after lunch; then its back to play time!
It is recommended that ALL dogs under SIX MONTHS have lunch during each of their visits.
We offer dogs treats throughout the day, so please let us know if there is anything your dog can't have at the time of enrolment.
CAN I STAY AND WATCH MY DOG PLAY?
Absolutely! We have Viewing Rooms - one in each facility - which are designed specifically for just that - watching your dog!
We recommend keeping your watching time to only a few short minutes, spending too much time standing in the Viewing Room where the dogs can see you can not only be distracting and a little confusing for your dog, but it can also be disruptive for all of the other dogs in our care.
DO YOU HAVE AIR-CONDITIONING?
Yes! All of our facilities have multiple air conditioning units. Being warehouses, we are restricted to using evaporative air conditioning units throughout our play pens, and refrigerated units in our Concierge and Staff areas.
During hot weather, puppies, seniors, brachycephalic breeds, and dogs with special needs are all taken out of the play pens and into the staff areas for regular breaks to ensure they are getting the additional cool restful periods that they require. While we have the best possible air conditioning on the market, our facilities can get warm during Summer heatwaves, we balance this out with swimming pools, buckets filled with ice and treat-filled ice blocks for the dogs.
HOW OLD DOES MY DOG HAVE TO BE TO JOIN?
We do not have an age requirement at Dogcity Daycare, instead all dogs who want to come and play must have had their full C5 vaccination (this can happen anywhere between 10 - 16 weeks).
WHY DON'T YOU HAVE AN OUTDOOR AREA?
At Dogcity Daycare our focus is on positive socialisation experiences, not on simulating the 'backyard' environment. Dogs come to us to experience positive socialisation, play, enrichment and fun, in a germ-free environment - thanks to our state-of-the-art epoxy, vinyl, non-porous, non-slip flooring which is fully disinfected and cleaned daily.
With the number of dogs who come to us with allergies, skin issues, and also given the unpredictability of the weather, and our inability to guarantee the sterile and safe nature of an outdoor area, Dogcity Daycare is proud of boast three, fully equipped, custom designed, fully indoor daycare facilities on the outskirts of the CBD, where we can play and have fun everyday of the year - rain, hail or shine!
....and don't worry, not having grass to toilet on will make no difference to your dog's toileting habits at home. Luckily for everyone, dogs are clever enough to differentiate between different environments!